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Billing & Invoicing for JamLoop Self-Serve

This article explains how billing and invoicing work for JamLoop Self-Serve campaigns, including accepted payment methods, credit options, and our Pay-As-You-Go model. You’ll also find details on thresholds, invoicing timelines, updating payment methods, handling failed payments, prepay, and accessing CO-OP documentation.

At JamLoop, we believe billing should be clear, flexible, and reliable so you can focus on running successful campaigns. This guide covers everything you need to know about billing, invoicing, and payments for JamLoop Self-Serve campaigns.

Overview of JamLoop Self-Serve Billing and Payment Methods

What payment methods are accepted?

We currently accept:

  • Credit Cards (Visa, MasterCard, AmEx)
  • ACH Payments for all self-serve campaigns

If you have any questions regarding payments, contact Support@JamLoop.com.

Can I apply for credit instead of using a credit card?

Yes! You can either:

  1. Build credit over your first three self-serve campaigns.
  2. Apply for credit upfront in one of two ways:
    • Inside the platform: Payments > Payment Methods > Apply For Credit Terms (form option available in-app)
    • By emailing Support@JamLoop.com with your request

Pay-As-You-Go Billing Model

JamLoop Self-Serve operates on a Pay-As-You-Go billing model for flexibility and transparency.

How it works:

  • Charges are processed in increments, with a maximum of one charge per day.
  • Payments are collected via Credit Card or ACH.
  • The payment system runs overnight to calculate charges from the previous day.
  • If you don’t hit a payment threshold, the balance will be collected 30 days after your campaign launch date.

Payment thresholds:

  • First threshold: Once your campaign reaches $100 in ad spend, your first payment will be collected.
    • Example: If you spend $120 in a day, you’ll be charged $120 at once.
  • Second threshold: Once your campaign reaches $500 in ad spend, the next incremental charge will be collected.
    • Example: If you spend $2,000 in a day, you’ll be charged $2,000 as a single transaction.

Note: Payment thresholds may be adjusted at the organization level if deemed necessary.

When will I be invoiced?

  • Clients approved for Credit Terms: invoices are generated on day 5 of the billing cycle.
  • Pay-As-You-Go clients: invoices are tied to incremental charges or collected 30 days after launch if thresholds aren’t met.
  • Final invoices: generated 30 days after your campaign ends and sent to the billing email on file.

How do I update my payment method?

You can update payment details anytime in your Billing > Payment Methods section within JamLoop Self-Serve.
If you run into issues, email Support@JamLoop.com for assistance.

What happens if my payment fails?

  • You’ll receive a notification prompting you to update your payment method.
  • Campaigns may be paused until payment is successfully processed.
  • For urgent help, contact Support@JamLoop.com.

Can I prepay for my campaign?

Yes! You can prepay by funding your account via Credit Card.
For ACH-based prepayments or other custom arrangements, email Support@JamLoop.com.

Where can I view my invoices?

You can view and download all past and current invoices under the Billing & Payments section in your JamLoop Self-Serve account.

Can I get CO-OP Documentation?

Yes. Notarized scripts and invoices can be provided. Simply email Support@JamLoop.com with your request.

For JamLoop Self-Serve, keep your payment methods updated and review invoices regularly to avoid campaign interruptions.