At Jamloop, we believe billing should be clear, flexible, and reliable so you can focus on running successful campaigns. This guide covers everything you need to know about billing, invoicing, and payments for Jamloop Self-Serve campaigns.
Overview of Jamloop Self-Serve Billing and Payment Methods
What payment methods are accepted?
We currently accept:
Credit Cards (Visa, MasterCard, AmEx)
ACH Payments for all self-serve campaigns
If you have any questions regarding payments, contact [email protected].
Can I apply for credit instead of using a credit card?
Yes! You can either:
Build credit over your first three self-serve campaigns.
Apply for credit upfront in one of two ways:
Inside the platform: Payments > Payment Methods > Apply For Credit Terms (form option available in-app)
By emailing [email protected] with your request
Pay-As-You-Go Billing Model
Jamloop Self-Serve operates on a Pay-As-You-Go billing model for flexibility and transparency.
How it works:
Charges are processed in increments, with a maximum of one charge per day.
Payments are collected via Credit Card or ACH.
The payment system runs overnight to calculate charges from the previous day.
If you don’t hit a payment threshold, the balance will be collected 30 days after your campaign launch date.
Payment thresholds:
First threshold: Once your campaign reaches $100 in ad spend, your first payment will be collected.
Example: If you spend $120 in a day, you’ll be charged $120 at once.
Second threshold: Once your campaign reaches $500 in ad spend, the next incremental charge will be collected.
Example: If you spend $2,000 in a day, you’ll be charged $2,000 as a single transaction.
Note: Payment thresholds may be adjusted at the organization level if deemed necessary.
Credit Card Surcharges
A 3% credit card surcharge is applied to all payments using a credit card.
The surcharge offsets card processing costs associated with these transactions. The surcharge is calculated based on the invoice amount and will be included in your total before you complete payment.
When will I be invoiced?
Clients approved for Credit Terms: invoices are generated on day 5 of the billing cycle.
Pay-As-You-Go clients: invoices are tied to incremental charges or collected 30 days after launch if thresholds aren’t met.
Final invoices: generated 30 days after your campaign ends and sent to the billing email on file.
How do I update my payment method?
You can update payment details anytime in your Billing > Payment Methods section within Jamloop Self-Serve.
If you run into issues, email [email protected] for assistance.
What happens if my payment fails?
You’ll receive a notification prompting you to update your payment method.
Campaigns may be paused until payment is successfully processed.
For urgent help, contact [email protected].
Can I prepay for my campaign?
Yes, prepayment is available for any Jamloop campaign and is required for political campaigns.
For non-political campaigns, reach out to your account manager or the Jamloop chat in-platform to enable prepayment.
For political campaigns, the platform automatically requires prepayment before camapaign launch. The prepaid amount is applied toward campaign delivery. At the end of the campaign, Jamloop reconciles the final amount based on the actual delivery. If your campaign over-delivers, you will only be billed for the booked amount.
For campaigns that under-deliver, Jamloop automatically processes a refund for the difference between the booked amount and the delivered amount at the end of the campaign. Refunds are processed within 15 days of campaign completion, though they may appear sooner depending on payment method and financial institution.
Where can I view my invoices?
You can view and download all past and current invoices under the Billing & Payments section in your Jamloop Self-Serve account.
Can I get CO-OP Documentation?
Yes. Notarized scripts and invoices can be provided. Simply email [email protected] with your request.
For Jamloop Self-Serve, keep your payment methods updated and review invoices regularly to avoid campaign interruptions.