What is white-labeling?
A white-label platform is an arrangement between JamLoop and a customer which allows the use of the JamLoop Self Serve app on a customizable JamLoop-hosted sub-domain, with customizable branding collateral.
Request From JamLoop Support
- Reach out to support@jamloop.com to request your white-label
- After we receive all your required assets, please allow up to 10 business days for JamLoop to configure and deploy your white-label platform
Domain
-
Customers requests a subdomain name
- JamLoop to provide customer with a jamloop-hosted domain
|
Name |
Required |
Example |
Description |
|---|---|---|---|
|
Sub-Domain |
Yes |
|
JamLoop hosts the domain, customer provides subdomain |
|
App Name |
Yes |
XYZ Media |
The display name of the application visible to customers in the app and on emails.
 |
|
Logo (Light) |
Yes
|
|
The logo to show when light theme is active. This will appear on the login/sign up pages, navigation menu and email. Required format: Aspect ratio: ~5:1 Recommended resolution: ~500x100px Image optimization is recommend, large file sizes will result in slower page loads.  
|
|
Favicon (32x32) Favicon (48x48) Favicon (Apple Touch) |
Yes No No |
|
The icons to use in page metadata that are visible in browser tabs. Required format: Aspect ratio: ~1:1  |
|
Email From Name |
No |
|
The contact name visible to users when receiving emails. Note: for most white-labels this is the same as the App Name (see above) but can be customized. If you plan to invite your customers into the platform with read-only permissions, we recommend customizing as the invite emails will come from this address  |
|
Authentication Page Splash Image |
No |
|
Splash image to display on authentication related pages (sign-in). Required format: Aspect ratio: ~9:16 Recommended resolution: ~2304x4096px Note: if no image is provided, we will use the default image that already exists in your application Image optimization is recommend, large file sizes will result in slower page loads. 
|
Support
-
In-App support will maintain the same experience:
-
email support@jamloop.com
-
use in-app chat (hidden from Permission Group: viewer_advertiser_scope.)
-
Knowledge Base
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JamLoop's Knowledge Base is still available via the tool-tip (top-right, '?').
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This tool-tip is hidden from Permission Group viewer_advertiser_scope.
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